SERVICES

Implementation

We provide comprehensive Microsoft Dynamics 365 Business Central implementation services tailored to meet the unique needs of any business or industry. Whether you require an advanced implementation with extensive customizations or a vanilla implementation leveraging out-of-the-box functionalities, we have the expertise to deliver the ideal solution.
Our advanced implementations are designed for businesses with complex requirements, integrating tailored customizations to align perfectly with your processes and workflows. From industry-specific modules to unique functionality extensions, we ensure that your system supports your operations seamlessly and effectively.
For organizations seeking a straightforward, ready-to-use solution, our vanilla implementations maximize the robust capabilities of Business Central without adding unnecessary complexity. This approach ensures a faster deployment while still delivering powerful tools for financial management, operations, and more.

We cater to a broad spectrum of industries, including but not limited to manufacturing, retail, distribution, healthcare, professional services, and logistics. Our team of seasoned consultants works closely with you to understand your business requirements, design an optimal solution, and ensure a smooth transition.
With our proven track record in implementations, upgrades, and customizations, we empower businesses to streamline operations, enhance decision-making, and achieve sustainable growth. Trust us to deliver a Business Central solution tailored specifically to your success.

Upgrade

We are always delighted to open the doors to the latest Microsoft Dynamics 365 Business Central for you or your clients. Our services are consistently vetted and approved by partners, and our extensive experience is reflected in successful upgrades.

At ERP365, we go beyond simply transferring your customisations to the new platform. We ensure they are seamlessly aligned with the target architecture, delivering enhanced performance and reducing costs for future upgrades.

If your solution involves extensive customizations, we’ll skillfully merge these features with the new standard functionality—leveraging any overlapping capabilities to streamline processes.

In some cases, a re-implementation may prove to be a more straightforward and time-efficient option.

With ERP365, all you need to do is entrust us with your solution, and we’ll take care of the rest. You’ll have full visibility into the process from start to finish.

Our delivery package includes comprehensive documentation detailing changes to merged objects, challenges encountered during the upgrade, and the solutions we implemented to address them.

Business Acceleration

Our services include a range of sub-services designed to maximize the functionality and efficiency of Microsoft Dynamics 365 Business Central. One of our key offerings is integration services, which ensure your Business Central solution works seamlessly with other systems and applications, enabling efficient data exchange and streamlined processes.

Integrations Include:

External System Connectivity:

We connect Business Central to various external systems, such as CRMs, e-commerce platforms, or legacy ERP solutions, ensuring a unified flow of information across your business.

Third-Party Application Integration:

Whether it’s payment gateways, shipping platforms, or productivity tools like Microsoft 365, we make sure Business Central interacts flawlessly with third-party applications to support your business operations.

Custom APIs Development:

For businesses requiring specific integrations, we develop custom APIs to facilitate secure and efficient communication between Business Central and your other business-critical applications.

EDI (Electronic Data Interchange):

Our team can set up EDI solutions to enable automated data transfer between your organization and your trading partners, improving accuracy and efficiency.

e-Commerce and Marketplace Integration:

Seamlessly integrate with platforms like Shopify, Magento, or Amazon to sync orders, inventory, and customer data, enhancing your online sales operations.

Data Migration and Synchronization:

We facilitate smooth migration and synchronization of data between Business Central and other systems, ensuring data integrity and consistency across your organization.

Industry-Specific Solutions:

For industries with specialized needs, we deliver tailored integrations that align with unique operational and regulatory requirements.

Real-Time Data Exchange:

Enable real-time data flow between Business Central and other systems, enhancing decision-making with up-to-the-minute insights.

Our integration services are designed to enhance the capabilities of Business Central, improve operational efficiency, and provide a connected ecosystem that supports your strategic goals. Whether you need standard connectors or highly customized integration solutions, we ensure seamless implementation, testing, and ongoing support to keep your business running smoothly.

Training and consulting

We offer comprehensive training and consulting services designed to empower users with the knowledge and skills they need to excel. Our tailored training programs provide users with an in-depth understanding of the solution, enabling them to become proficient and confident product experts.

Highlights of Our Training and Consulting Services:

Customized Training Programs:
Tailored to your business processes and user roles, our training sessions ensure relevance and maximize the learning experience.

Hands-On Learning:

We focus on practical, real-world scenarios to help users confidently apply their knowledge to day-to-day tasks.

Expert Guidance:

Delivered by seasoned professionals with extensive expertise in Microsoft Dynamics and related technologies, ensuring high-quality instruction.

Role-Specific Focus:

Training is designed to address the unique needs of different user groups, from end-users to system administrators

Boosted Productivity:

By equipping your team with expert knowledge, we help enhance efficiency and ensure seamless adoption of the system.

Whether you’re implementing a new solution, upgrading, or optimizing your current system, our training and consulting services are designed to maximize your investment and ensure your team is equipped for success.

Support and Consultancy

Our ERP customer support service is designed to ensure that your business operations remain uninterrupted, efficient, and optimized. We provide end-to-end support, addressing technical, functional, and operational challenges with a structured approach to prioritize and resolve issues effectively.

Key Features of Our ERP Support Service:

Comprehensive Support Framework:

- Technical Support: Resolving issues related to system functionality, configuration, and performance.
- Functional Support: Addressing challenges in using ERP modules, workflows, and business processes.
- Operational Support: Assisting with day-to-day tasks and ensuring smooth ERP operations.

Customer-Centric Approach:

Tailored solutions that align with your specific business needs.
A dedicated team of experienced ERP consultants with deep domain knowledge.
Proactive engagement to identify potential issues and recommend improvements.

Prioritizing Support Requests:

We use a severity-based prioritization system to ensure critical issues are resolved first, minimizing business impact.

Severity Levels:

We use a severity-based prioritization system to ensure critical issues are resolved first, minimizing business impact.

- Critical (P1): Issues causing complete system downtime or preventing essential business functions.
  Example: ERP is inaccessible, or key transactions like payroll or inventory updates cannot be processed.
  Response Time: Immediate (within 1 hour).
- High (P2): Significant disruptions affecting major business processes but with temporary workarounds available.
- Example: Issues with financial reporting or delayed order processing.
- - Response Time: Resolved within 4 hours.
  - Medium (P3): Issues with moderate impact on productivity that do not halt critical operations.
    Example: Errors in non-essential reports or user-specific login issues.
    Response Time: Resolved within 1 business day.
  - Low (P4): Minor issues with minimal impact or general queries.
    Example: Guidance on best practices or user training needs.
    Response Time: Resolved within 2-3 business days.

Proactive Monitoring and Maintenance:

- Regular system health checks to identify and address issues before they escalate.
- Performance tuning and optimization to maintain system efficiency.

Transparent Communication:

- - Real-time updates on ticket progress through a centralized support portal.
  - Detailed logs and post-resolution documentation for future reference.

Customizable Support Plans:

- - - Flexible options to match your business scale and requirements.
    - Support tiers (Basic, Advanced, Premium) based on your specific needs, covering 1st, 2nd, and 3rd line support.

Continuous Improvement:

- - - - Periodic reviews of resolved issues to improve response times and service quality.
      - Recommendations for system enhancements based on support trends.

Why Choose Us?

By prioritizing your ERP system’s stability and performance, we ensure minimal disruption to your business processes. Our severity-based support prioritization guarantees that critical issues are addressed promptly, enabling your team to focus on strategic objectives without worrying about technical setbacks.

With our customer support services, you have a reliable partner to maintain, optimize, and evolve your ERP system as your business grows.

Add-on Development

We specialize in developing tailored Microsoft Dynamics 365 Business Central solutions and Power Apps to meet the unique needs of our customers and industries. Recognizing that every business has distinct challenges and requirements, we focus on crafting innovative, customer-specific, and industry-specific solutions to enhance operational efficiency, streamline processes, and drive growth.

Our development team leverages the robust capabilities of Business Central and Power Apps to create custom applications, extensions, and integrations that align perfectly with your business workflows. Whether it’s adapting to specific compliance requirements, enhancing inventory management, or building bespoke reporting tools, we ensure that our solutions fit seamlessly into your operations and deliver measurable results.

Partnering with Leading Add-On Providers

To provide a comprehensive, one-stop solution for our customers, we have established strong partnerships with leading Microsoft-accredited add-on providers. These partnerships allow us to integrate proven third-party applications into your system, adding advanced functionalities such as:

Advanced Warehouse Management
Manufacturing Solutions
E-commerce Integrations
Customer Relationship Management (CRM)
Financial Reporting Tools
AI-Powered Forecasting and Analytics

By combining our development expertise with these trusted solutions, we ensure that our customers benefit from a holistic and powerful business management system.

End-to-End Solution Delivery

Our approach goes beyond just development. We offer a complete service package that includes:

Requirement Analysis: Understanding your business needs and identifying gaps.
Solution Design: Developing a robust architecture tailored to your objectives.
Implementation and Integration: Seamlessly deploying the solution and connecting it with existing systems.
Testing and Fine-Tuning: Ensuring the solution meets your expectations through rigorous testing and adjustments.
Ongoing Support and Maintenance: Providing continuous support and updates to keep your system optimized.

Commitment to Excellence

We are dedicated to delivering solutions that are not only functional but also user-friendly and future-ready. Our custom solutions empower businesses to:

Achieve higher operational efficiency.
Gain deeper insights into performance metrics.
Adapt quickly to changing market demands.
Maintain compliance with industry standards.

Whether you require a fully customized Business Central implementation or a combination of Power Apps and third-party add-ons, we have the expertise and resources to deliver a comprehensive solution. Our goal is to ensure that your business remains competitive, agile, and prepared for future challenges.

License

Why Choose Us for Your Microsoft Cloud Licensing?

Comprehensive Licensing Options: We offer the full suite of Microsoft cloud products, including licenses for Microsoft 365, Azure, Dynamics 365, Power BI, and more. Our offerings cover everything from small businesses to large enterprises, ensuring that you have access to the tools necessary for success.
Price Matching: We understand that cost is a significant factor in licensing decisions. To help you secure the best deal, we provide price matching for Microsoft cloud licenses. If you find a better price elsewhere, we’ll match it to ensure you’re getting the best possible rate.
Special Quantity Discounts: For large-scale deployments, we offer special quantity discounts, providing significant savings for bulk licensing purchases. Whether you’re scaling up or consolidating your cloud services, our pricing structure offers flexibility and affordability.
Ad-Hoc Discounts: In addition to our regular price matching and quantity discounts, we offer additional ad-hoc discounts on a case-by-case basis. This enables you to take advantage of further savings, depending on your specific business needs or purchasing volume.

- Partner with Us for the Best Pricing
  By partnering with us for your Microsoft cloud licensing needs, you gain access to exclusive discounts and personalized support from a team that understands your business. Our goal is to provide you with the best pricing while ensuring your organization gets the most value from its Microsoft cloud solutions.
  We simplify the process, handling everything from license procurement to ongoing support. Let us help you optimize your Microsoft cloud licensing and empower your business with the tools you need to succeed.
  Why Pay More When You Can Get the Best Price?
  Reach out to us today to get a quote or to discuss your Microsoft cloud licensing needs. Our dedicated team is ready to help you unlock the best possible pricing, tailored to your business size and requirements.

Bookkeeping Services

At ERP365, we are passionate about delivering exceptional client service and driving digital transformation in the bookkeeping space. With our extensive experience across multiple industries, we leverage the latest tools and technology to streamline your financial operations and help you grow your business.

Our team specializes in using Microsoft Dynamics 365 Business Central and Dynamics NAV, providing expert bookkeeping services that ensure accuracy, efficiency, and alignment with best practices. Whether you need help with day-to-day financial management or year-end reviews, our services are designed to simplify and optimize your accounting processes.

Our Bookkeeping Services Include:

BAS Statement Preparation: We handle the preparation and submission of your BAS (Business Activity Statements) to ensure compliance with Australian Tax Office (ATO) requirements.
Month-End Accounts & Year-End Review: We assist in reconciling your accounts at the end of each month and provide a comprehensive year-end review to ensure that your financial statements are accurate and up-to-date.
Accounts Payable & Receivable: Our team will manage your accounts payable and receivable, ensuring that invoices are paid on time, collections are handled efficiently, and cash flow remains healthy.
Bank & Credit Card Reconciliations: We ensure that your bank and credit card accounts are reconciled, identifying discrepancies and maintaining financial integrity.
Sales Processing & Payments Received: From processing sales transactions to ensuring that payments are accurately recorded, we streamline your sales processes and ensure accurate tracking.
Data Entry & Filing: Our bookkeeping services cover all aspects of data entry and filing, keeping your records organized and easily accessible for future reference.
Administration Work: We assist with general administrative tasks, allowing you to focus on running your business while we take care of your bookkeeping.

Why Choose Us?

Specialized in Cloud-Based & Online Bookkeeping: As specialists in online and cloud-based bookkeeping services, we provide real-time access to your financial data, enhancing collaboration and providing the insights you need for better decision-making.
Expertise with MS 365 Business Central & Dynamics NAV: With a deep understanding of Microsoft Dynamics 365 Business Central and Dynamics NAV, we ensure that your financial operations are seamlessly integrated with your ERP system.
Tailored Solutions: We offer customized bookkeeping services that are specific to your industry, ensuring that you get the support you need for your business type and size.
Focus on Efficiency and Accuracy: Our team is dedicated to providing accurate, timely financial reporting and bookkeeping that aligns with your business needs and industry best practices.

Let us simplify your financial operations with professional bookkeeping services designed to meet the unique needs of your business. Whether you are using Microsoft Dynamics 365 Business Central or Dynamics NAV, we’re here to provide expert support and guidance every step of the way.

Partner with us to experience seamless bookkeeping services that integrate with your existing ERP system. Reach out to us today to learn more about how we can help you manage your finances with ease.

Web Design & Hosting and Digital Marketing

At ERP365, we offer a comprehensive suite of web services to help your business establish a strong online presence. Whether you’re starting from scratch or looking to improve your existing website, we provide end-to-end solutions that are tailored to meet your business goals.

Our Services Include:

Web Design

Your website is often the first point of contact with potential customers, and we believe in creating designs that leave a lasting impression. Our team of experienced designers crafts websites that are not only visually appealing but also user-friendly, mobile-responsive, and optimized for performance.

Custom Web Design: We specialize in creating bespoke websites that align with your brand identity, ensuring that your website stands out from the competition.
Responsive Design: Our websites are designed to function seamlessly across all devices and screen sizes, ensuring an optimal user experience for both desktop and mobile users.
UI/UX Optimization: We focus on creating an intuitive and engaging user experience, ensuring that visitors can navigate your website effortlessly.
E-commerce Integration: We can integrate e-commerce functionality into your website, providing a complete solution for businesses looking to sell products or services online.
Domain Registration
Your domain name is your online identity, and choosing the right one is crucial for your business. We assist you in registering and securing a domain name that is memorable, easy to spell, and aligns with your brand.
- Domain Name Search & Registration: We help you find and register the perfect domain name that represents your business.
- Domain Management: Once your domain is registered, we provide management services, ensuring that your domain stays secure and renews automatically.
- SSL Certificates: We offer SSL certificates for your domain to ensure secure connections, boosting customer trust and SEO rankings.
1. Web Hosting
Reliable web hosting is the backbone of a strong online presence. We provide high-quality hosting solutions that ensure your website is always online, fast, and secure.
- Shared Hosting: Ideal for small businesses and startups, shared hosting offers a cost-effective solution to get your website online.
- Dedicated Hosting: For businesses with higher traffic and resource demands, we offer dedicated hosting solutions that provide increased performance and security.
- Cloud Hosting: Our cloud hosting services provide scalability and flexibility, allowing your website to grow seamlessly as your business expands.
- Website Backup & Security: We ensure that your website data is regularly backed up and protected from potential security threats with advanced monitoring systems.
- 24/7 Support: Our hosting services come with around-the-clock customer support to ensure your website is always functioning smoothly.

Google Advertising Services

To ensure that your website reaches its intended audience, we offer Google Advertising services that drive targeted traffic and generate leads. Our Google Ads specialists work with you to create effective advertising campaigns that increase visibility and conversions.

Google Search Ads: We create pay-per-click (PPC) ads that appear on Google’s search engine results pages, helping you reach potential customers actively searching for your products or services.
Display Ads: We design visually engaging display ads that appear on a network of websites, capturing the attention of your target audience across the web.
Google Shopping Ads: For e-commerce businesses, we help set up Google Shopping Ads to display your products directly in Google search results, enhancing visibility and driving sales.
Remarketing: We use remarketing techniques to target users who have previously visited your website, encouraging them to return and complete their purchases or actions.
Conversion Tracking: We set up conversion tracking to measure the effectiveness of your Google Ads campaigns, ensuring you get the best return on investment (ROI).
Keyword Research & Optimization: We conduct in-depth keyword research to ensure your ads target the most relevant search terms, maximizing ad performance.

Why Choose Our Web Design and Digital Marketing Services?

End-to-End Solutions: From the initial design to domain registration, hosting, and Google advertising, we provide a one-stop shop for all your online needs.
Expert Team: Our team consists of experienced web designers, developers, digital marketers, and hosting specialists who work together to deliver exceptional results.
Tailored Services: We understand that every business is unique, so we offer personalized solutions that are customized to meet your specific requirements and objectives.
Results-Driven: We focus on delivering measurable results through carefully crafted strategies that enhance user engagement, drive traffic, and increase conversions.
Ongoing Support: Our commitment to your success doesn’t end once your website is live. We provide ongoing support and optimization to ensure your website continues to perform at its best.

Contact Us Today

Whether you’re looking to launch a new website, improve your existing one, or drive targeted traffic through Google Ads, ERP365 is here to help. Our expert team is ready to collaborate with you to create a website and digital marketing strategy that will help you achieve your business goals. Reach out to us today to learn more about how we can assist you in establishing a powerful online presence.