ERP365 has updated its privacy policy to ensure that it is accurate, relevant and is expressed as clearly as possible.

In this document we explain what personal information we collect, and how we treat your personal information. We encourage You to read this Policy.

We have defined below the key terms that we use in this policy.

• “Data” means any data provided by You or with Your authority on our Website
• “Website” means the erpwerx.com.au and any related subdomains

By accessing our Website, You consent to the terms of this Policy and agree to be bound by it.

Collection of Your Personal Information

To provide You with information for Microsoft Dynamics 365 Business Central system and services on our Website, we may need to collect Data about a company or an individual. That Data can include personal information. “Personal information” is information about an identifiable individual, it may include (but is not limited to) information such as the individual’s name, email address, telephone number.

We may collect personal information directly from You when You:

• visit our Website

You can always choose not to provide Your personal information to us, but it may mean that we are unable to provide You with support in the use of our Website.

We may also collect information from You about someone else. If You provide us with personal information about someone else, You must ensure that You are authorised to disclose that information to us. This means that You must take reasonable steps to ensure the individual concerned is aware of and consents to this Policy and that they understand:

• that their personal information is being collected
• the purposes for which that information is being collected
• the intended recipients of that information
• their right to obtain access to that information
• our identity
• how to contact us

Where requested to do so by us, You must also assist us with any requests by the individual to access or update the personal information You have collected from them and provided to us.

Use of Your Personal Information

We collect Your personal information for limited purposes, so we can provide you with support services. We may use Your personal information to:

• communicate with You, and to notify You of new or changed services
• carry out marketing or training related to our service offerings, but not those provided by third-parties
• assist with the resolution of technical support issues
• comply with required law

By providing us with Your information, You consent to Your information being collected, held, and used in this way and for any other use specifically authorised by You.

You must keep Your password safe. You should notify us as soon as possible of any breach or misuse of Your password and change Your password immediately if any breach occurs.

Storage of Your Personal Information

We only store your information on Microsoft Azure servers hosted in Australia. Should any breach occur we will notify You immediately.

We do not collect or hold any Credit Card information.

Disclosure of Your Personal Information

We will not disclose your Personal Information for any reason outside the terms of this agreement without your express consent. We may only disclose your information without Your consent if required to do so by law.

Access to Your Personal Information

You may request access to the information we hold about You at any time by submitting a request to info@erp365.com.au

We will process this request as soon as possible and provide You with the required information if we are permitted to do so by law.

Cookies

We also use cookies to track overall Website usage, and track and report on your interaction with our Website. This information is anonymised and reported on with Google Analytics. We have enabled advertising tracking from Google AdWords to assess the performance of our AdWords campaigns. You can opt-out of these features through Ads Settings. 

We do not otherwise sell or distribute any personal information collected with Cookies to any third-party or partner.

Complaints

If You wish to make a complaint about how we have handed your Personal Information, please email us at info@erp365.com.au with details of Your complaint.

We will provide a response within five (5) business days and investigate and resolve your issue as soon as practical.

Updates

We may update this policy from time to time. All updates, with identified changes, will be placed on our Website. Your use of the Website will be deemed as acceptance to any amendments to the Policy.